• Answer incoming calls and provide assistance to customers in a timely manner.
• Resolve customer inquiries and complaints effectively while maintaining a positive attitude.
• Document calls and interactions in the company's customer relationship management system.
• Provide product information and support to enhance customer experience.
• Collaborate with team members to improve service delivery and solutions.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: 0–2 years of experience in customer service or call center role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy while dealing with customers.
• Responsibilities and Duties: Ability to adhere to call scripts and protocols as needed.
• Working Conditions: Fast-paced and dynamic call center environment.