Customer Service Associate | Wireless & Broadband Services | Clark

Sutherland Philippines

Дин35.4-53.1K[Monthly]
On-site - PampangaNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay

  • Insurance Health & Wellness

    Health Care On-Site, Life Insurance, HMO

  • Perks Benefits

    Gym Membership, Sleeping Quarters

  • Professional Development

    Employee Assistance Program, Professional Development

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

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Description

  • Handle customer inquiries through phone, email, and chat.
  • Offer precise information about products and services.
  • Address and resolve customer concerns promptly.
  • Record and update customer interactions in the system.
  • Work closely with the team to improve service delivery.
  • Uphold a courteous and professional attitude at all times.

Requirements

  • Education: High School/Senior High School diploma required.
  • Experience: No prior BPO experience needed; training provided.
  • Skills: Strong communication, problem-solving, and organizational abilities; proficient in English.
  • Responsibilities: Assist customers via phone or email, handle inquiries, and resolve concerns efficiently.
  • Key Traits: Excellent interpersonal skills, patience, empathy, and a positive attitude.
Interpersonal SkillsOrganizational SkillsProblem SolvingEnglish Language
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Irene Nuguid

LeadSutherland Philippines

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Working Location

Sutherland, GF, Mon Tang Avenue, Mon Tang Ave., Balibago, Angeles, Pampanga, Philippines

Posted on 22 March 2025

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