• Handle inbound and outbound calls while providing exceptional customer service.
• Assist customers with inquiries, concerns, and issues efficiently.
• Schedule appointments and manage call logs while ensuring accurate documentation.
• Collaborate with team members to meet departmental goals and improve service quality.
• Resolve customer problems through effective problem-solving techniques and communication skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: Entry-level, no prior experience required
• Skills and Competencies: Strong customer service and interpersonal skills
• Proficiency in scheduling and organizational skills
• Ability to communicate effectively in English
• Qualities and Traits: Strong work ethic and ability to work in a team
• Skills and Competencies: Technical aptitude for utilizing call center software