Call Center Agent - Educational Assistance Provider (Php 19,500)

Alorica

Дин27.1-36.2K[Monthly]
On-site - MakatiNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Care On-Site, Health Insurance, HMO

  • Perks Benefits

    Sleeping Quarters

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints efficiently and courteously.
  • Maintain a positive and professional attitude at all times.
  • Document interactions and update customer records as necessary.
  • Meet performance metrics and goals set by management.

Requirements

  • Job Title: Call Center Agent
  • Educational Qualifications: High/Senior High School diploma required.
  • Experience Level: No prior experience required; training provided.
  • Skills and Competencies: Proficiency in English, strong customer service, problem-solving abilities, organizational skills, and teamwork.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain accurate records, and ensure customer satisfaction.
  • Working Conditions: Fast-paced office environment, may require shift work.
  • Qualities and Traits: Positive attitude, strong interpersonal skills, adaptability, and reliability.
English LanguageCustomer ServiceProblem SolvingTeam PlayerCall CentreOrganizational Skills
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Cedryck Alyn Ross Labora

HR OfficerAlorica

Working Location

Ground Floor, MJ Plaza. 2310 Chino Roces Ave, Makati, 1231 Metro Manila, Philippines

Posted on 27 February 2025

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