• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Document customer interactions and follow up on any issues as required.
• Assist in resolving customer complaints and issues gracefully and effectively.
• Maintain a positive and friendly attitude while handling customer interactions.

Requirements

• Educational Qualifications: High School Diploma or equivalent is preferred.
• Experience Level: 0–2 years of experience in a customer service role is advantageous, but not mandatory.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
• Working Conditions: Ability to work in a dynamic environment, including shifts and overtime as required.