Sutherland Philippines Customer Service Agent | Wireless & Broadband Services

Customer Service Agent | Wireless & Broadband Services | Davao

Sutherland Philippines

Дин25.8-43K[Monthly]

On-site - Davao del Sur<1 Yr ExpHigh/Senior High SchoolFull-time

Benefits

Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Health Care On-Site, Life Insurance, HMO
Professional Development
Employee Assistance Program, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave

Handle customer requests professionally and sympathetically
Exceed client and company performance expectations
Maintain customer account information and records
Participate actively on a team working together to solve customer issues
Interact with client departments when escalations are required
Ability to handle stress, show empathy and not take difficult customers personally
Ability to work in a team environment accepting responsibility for decisions and how results may impact team

High School Diploma or equivalent is required
With Customer Service background
Strong written and verbal communication skills
Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
Strong multi-tasking ability

Problem SolvingEnglish LanguageTechnical SkillsInterpersonal Skills

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Irene Nuguid

LeadSutherland Philippines

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Working Location

Luisa Square, IT Building, Sutherland Global Services. Luisa Square, IT Building Villamor St, Corner Emilio Jacinto Ext, Davao City, 8000 Davao del Sur, Philippines