Metacom Careers Call Center Agent

Metacom Careers

Дин45.2-54.2K[Monthly]

On-site - Taguig<1 Yr ExpBachelorFull-time

Employee Recognition and Rewards
Performance Bonus, Annual Appraisal
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Dental Insurance, Health Insurance
Others
Supplemental Workers' Compensation
Perks Benefits
Free Meals
Time Off & Leave
Compassionate Leave, Family Medical Leave

Answer inbound calls and assist customers with inquiries.
Provide accurate information about products and services.
Handle complaints and resolve issues efficiently.
Document customer interactions and maintain records.
Meet performance metrics and maintain a high level of professionalism.
Work collaboratively with team members to improve service quality.
Handle customer inquiries, support sales processes, assist in back office tasks, and maintain customer satisfaction.

Educational Qualifications: Bachelor’s degree in any field.
Experience Level: Less than 1 year of experience in a call center environment.
Skills and Competencies: Proficient in English, customer service, problem-solving, sales pipeline management, back office support, and familiarity with Shopify.
Working Conditions: Office-based, with potential shifts including evenings and weekends.
Qualities and Traits: Excellent communication, adaptability, teamwork, and a positive attitude.

English LanguageCustomer ServiceSales PipelineBack Office SupportShopifyProblem SolvingCall Centre