Call Center Agent
Metacom Careers
Job Description
Benefits
Time Off & Leave
Bereavement Leave, Birthday Leave
Description
- Responding to customer inquiries and providing information about products and services.
- Assist customers via phone, resolve inquiries, maintain detailed records, and collaborate with team members.
- Handling customer complaints and resolving issues efficiently.
- Updating customer records and maintaining accurate documentation.
- Collaborating with team members to improve service quality.
- Meeting performance metrics and customer satisfaction goals.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: Fresh graduates or students are welcome to apply.
- Skills and Competencies: Proficiency in Salesforce, fluent in English, strong customer service skills, effective problem-solving abilities, and a collaborative team player.
- Working Conditions: Fast-paced call center environment with flexible shifts.
- Qualities and Traits: Excellent communication, empathy, adaptability, and a positive attitude.
Ezem Dela Cruz
HR OfficerMetacom Careers
Active within three days
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 30 May 2025
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