Call Center Agent
E-Solutions IT Services
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Paid Holidays, Philhealth, SSS/GSIS
Description
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide information about products, services, and company policies.
- Resolve customer complaints or issues in a timely and professional manner.
- Process customer orders, returns, and exchanges.
- Document customer interactions and transactions accurately in the system.
- Collaborate with other departments to ensure customer satisfaction.
- Maintain a high level of product knowledge to assist customers effectively.
- Assist with other customer service-related duties as assigned.
Requirements
- Diploma or equivalent.
- 6 months to 1 year of experience in Financial Services or a related customer service field.
- Strong verbal and written communication skills.
- Excellent problem-solving skills and attention to detail.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Friendly and approachable demeanor with a customer-first attitude.
Mary Joy Glocel Geulin
HR OfficerE-Solutions IT Services
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Working Location
WNS Philippines Inc. 9th F 1880 Building, 1110 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines
Posted on 20 May 2025
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