A Customer Service Representative (CSR) in a call center handles customer inquiries, resolves issues, and provides information about products or services, typically through phone, email, or chat. 

Here's a more detailed breakdown of a CSR's job description and responsibilities:

Key Responsibilities:

Answering Customer Inquiries: CSRs answer customer questions about products, services, orders, and other related topics. 

Resolving Customer Issues: They address and resolve customer complaints, technical problems, and other issues. 

Providing Information: CSRs provide accurate and up-to-date information about products, services, and company policies. 

Processing Orders and Payments: They may handle order placement, payment processing, and order tracking. 

Handling Returns and Exchanges: CSRs assist customers with returns, exchanges, and refunds. 

Gathering Customer Feedback: They collect customer feedback to help improve products, services, and customer experience. 

Maintaining Accurate Records: CSRs keep detailed records of customer interactions and transactions.

Using Active Listening: They actively listen to understand customer needs and concerns. 

De-escalation Techniques: They use de-escalation techniques to handle difficult or angry customers. 

Upselling and Cross-selling: They may be responsible for upselling or cross-selling products and services. 

Collaborating with Other Departments: They may need to collaborate with other departments to resolve customer issues. 

Adhering to Company Policies and Procedures: They must adhere to all company policies and procedures. 

Participating in Training: They participate in ongoing training and development programs to improve their skills and knowledge. 

Meeting Performance Targets: They strive to meet or exceed performance targets, such as call volume, resolution time, and customer satisfaction scores. 

3 COMPANIES

Call Center Job For Newbies And Fresh Graduates

Customer Service Representative

Available LOCATION SITES: Quezon City

Available ACCOUNTS Per Company:

WNS: ( Libis ) Banking & Finance / Insurance / Insurance / Shipping & Logistics / Travel GDS / Travel Account /

Qualifications : Senior High School / 2 yr undergrad Completer / College Graduate ( any Course )

With At least 12 Months Call center Experience

WNS

( For Shipping & Logistics Non- Voice Account )

Site: Eastwood

Qualifications: College Graduate

Graduate Course in : Accounting / Finance / Entrepreneurship

Marketing

With Or Without Call Center Experience

ALORICA: ( Centris Qc ) Non-voice / Financial / Tech /

Qualifications: Senior High school Graduate / College Under grad / College Graduate ( Any Course )

With /or Without Call Center Experience

At least Good Communication Skills

SAGILITY: ( Bridgetowne ) Healthcare

Qualifications: College Graduate ( Any Course )

With Or Wihtout Call Center Experience

Above Average Communication skills

(2 years Undergraduate completed )

with at least 6 Months Call center Experience

PROCESS: VIRTUAL ( Need Laptop Or Desktop for Virtual Process )

Basic Salary Range:

20K - 30K ( depending on Experience )

Excluding Benefits