Automotive Knowledge

• Basic understanding of automotive systems, repairs, and maintenance schedules
• Ability to explain technical concepts in simple terms to customers

Customer Service Skills

• Strong interpersonal and communication skills
• Ability to handle complaints, upsell services, and maintain a professional demeanor

Organizational Skills

• Ability to multitask in a fast-paced environment
• Strong time management and attention to detail

Experience

• 1–3 years of experience in a customer service or automotive-related role
• Prior experience as a service advisor, service writer, or similar position is highly desirable