The Training Assistant Manager will support the design and delivery of technical training within a BPO environment. The role requires a strong Helpdesk background with hands-on hardware, software, and operating systems troubleshooting experience, as well as solid knowledge of Microsoft products.

Description / RequirementsJob Title: Training Assistant ManagerAccount: Microsoft Account.Salary: 45,000 max offer, but willing to extend until 70,000 based on qualificationsWork location/Set up: Clark, Pampanga/OnsiteShift Schedule: GY

Qualifications :

• Must have a Helpdesk-type background (hardware and software troubleshooting experience)
• Familiar with operating systems troubleshooting.
• Microsoft product knowledge is required
• Should have experience supporting a BPO environment(Required)
• Minimum of 3-4 years in training or teaching-related tasks(Required)
• Must be an IT graduate or undergraduate with at least 2 years of college experience(Required)

Responsibilities

• Assist the Training Manager in designing, implementing, and managing technical training programs for Helpdesk and IT support teams
• Deliver and oversee training on hardware, software, operating systems troubleshooting, and Microsoft products
• Support onboarding and continuous learning for agents in a BPO environment, ensuring alignment with client and business requirements
• Coach, mentor, and support trainers and trainees to improve technical knowledge, troubleshooting accuracy, and customer handling skills
• Evaluate training effectiveness through assessments, audits, and performance metrics, and implement improvement plans
• Collaborate with Operations, Quality, and IT teams to identify skill gaps and create targeted refresher training
• Ensure training materials, SOPs, and knowledge base content are accurate, updated, and aligned with current technologies