Admin After Sales
Gladex Travel and Tours Corp.
Job Description
Benefits
Employee Recognition and Rewards
Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth
Insurance Health & Wellness
HMO
Others
Company Social Events
Perks Benefits
Annual Company Trip
Professional Development
Professional Development
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Provide exceptional after-sales support to customers.
- Resolve inquiries and issues via phone, email, or chat.
- Assist customers with product usage and troubleshooting.
- Process returns, exchanges, and warranty claims.
- Maintain accurate records of customer interactions.
- Collaborate with other departments to enhance customer satisfaction.
- Identify opportunities for up-selling and cross-selling.
Requirements
- Educational Qualifications: Bachelor's degree in any field.
- Experience Level: Fresh Graduates or Students welcome.
- Skills and Competencies: Strong customer service, teamwork, technical, organizational, interpersonal, and problem-solving skills. Proficiency in the English language is essential.
- Responsibilities and Duties: Assist customers with post-purchase inquiries, resolve issues, and ensure satisfaction.
- Working Conditions: Office environment with standard working hours.
- Qualities and Traits: Empathetic, proactive, adaptable, and detail-oriented.
Rollen Regino
HR and Admin ManagerGladex Travel and Tours Corp.
Active today
Working Location
Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines
Posted on 14 March 2025
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