School: Montfort Secondary School

Location: 50 Hougang Ave 8, Singapore 538785

Contract Period: From 2 Jan 2025 to 31 Dec 2025  

Option Period: From 2 Jan 2026 to 31 Dec 2026 

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7:15am to 4.30pm, inclusive of 45 minutes lunch break
• School Holidays/Scheduled School Holidays: 8:00am to 5.15pm, inclusive of 45 minutes lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Services:

Counter Service to manage stakeholders’ needs

• Front desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.
• Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.
• Handle incoming calls professionally and ensure they are answered within 3 rings.
• Issue stationery and loan items and provide guidance to users on the appropriate forms to use.
• Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.
• Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.
• Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.

Students’ Support

• Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.
• Handle the latecomers by updating the latecoming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.
• Manage parents’ appointments for key personnel during Parents-Teachers Meetings.
• Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.

Other Administrative Support

• Provide administrative support for fund raising events.
• Maintain the orderliness and cleanliness of reception counter.
• Handle adhoc duties and projects assigned by the School.

• Candidate should possess strong communication and active listening skills, a pleasant, friendly and mature disposition and the ability to thrive in a fast-paced environment.
• Candidates must possess at least a GCE N Level Certificate
• Candidate should preferably have 2 years of experience in frontline customer service.
• Knowledge of MS word and MS Excel will be an advantage.