Company Profile:  A Technology and analytics enabled BPO Company that delivers end-to-end solutions for over 30 years. It is one of the world’s largest independent BPO companies with over 40,000 employees, offering customer engagement across industries from digital, healthcare, and financial services.

Position: German Customer Success Manager (B2B)

Industry: American Cyber Security Company

Salary:  Highly Negotiable

Schedule: Nightshift

Set-up:   Work Onsite for 6 months

Benefits:

• HMO with dependents
• Medical Insurance and medical reimbursements 
• Work Hybrid (3 days onsite and 2 days home after 6 months)
• 13th month pay and bonuses 
• Sick leaves and Vacation Leaves 

Requirements:

• Filipino National proficient in German and English language 

• Must have work experience as German Customer Success Managers

• Can do account management of clients

• Experience in handling client profiles and portfolios 

• Has experienced business reviews 

• 4 year course in any field preferably Engineering ior IT courses 

• Must have B2B experience (preferably IT clients)

Responsibilities: 

• Can handle conferences with stakeholders and partners online 
• Handle client client portfolios
• Ability to manage account thru constant meetings via call or via chat/email
• Handle renewal of client company agreements
• Handle retention and renewal of contracts 
• Attend meetings with partners and clients when needed
• Handle all concerns, escalation and request of clients 

Recruitment Process:

• Resume Screening
• Initial Interview
• Language Assessment/Interview (English and German)
• Ops Interview
• Client Interview
• Job offer

HOW TO APPLY? 

Look for (MS. FRANCE)

• Filipino National proficient in German and English language 

• Must have work experience as German Customer Success Managers

• Can do account management of clients

• Experience in handling client profiles and portfolios 

• Has experienced business reviews 

• 4 year course in any field preferably Engineering ior IT courses 

• Must have B2B experience (preferably IT clients)