• Respond to customer inquiries via phone, email, or chat
• Provide accurate information regarding products and services
• Assist customers with issues and resolve complaints efficiently
• Document interactions and maintain customer records
• Follow company policies and procedures while providing excellent service

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Proficient in English Language, Customer Service oriented, Strong Problem Solving ability, Excellent People Skills, Familiarity with Call Centre operations
• Responsibilities and Duties: Ability to manage multiple tasks and work in a fast-paced environment
• Qualities and Traits: Positive attitude, Strong communication skills, Patience, and Empathy towards customers