• Provide high-quality customer service to clients via phone and email.
• Manage customer inquiries and resolve issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development of customer service protocols and processes.
• Collaborate with team members to ensure customer satisfaction and improvement.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Customer Service, English Language proficiency, and Call Centre experience
• Qualities and Traits: Excellent communication skills, problem-solving abilities, and a positive attitude
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize workload effectively
• Working Conditions: Office environment with potential for shift work