• Interface directly with customers
• Organize process discovery sessions with customer subject matter experts (SMEs) to understand the end to end process while identifying any automation blockers and the suitability of the process for automation
• Calculate automation % and FTE benefit and build effort estimates
• Present summary of findings to the customer and walk them through to-be design of the automated process
• Prepare the RPD Document and get the sign off from customer
• Understanding the risks, assumptions, and dependencies associated with the process.
• Work closely with development team to ensure requirements are accurately mapped and suitable for development
• Communications skills including the ability to understand client process in any area in detail
• Excellent coordination and communication skills

• With at least 1 year of experience as IT Business Analyst
• Have the ability to prioritize tasks and work autonomously in a fast-paced, ever-changing environment
• Have a proven ability to think like a customer and like a process excellence guru
• Have a background in process re-engineering or business transformation
• Skilled, efficient and eloquent in written and verbal communication
• Experienced working in a multicultural, multilingual global organization
• Have a keen interest in information, knowledge, process and project management methodologies, best practices, emerging trends
• Have experience in process excellence and take pride in how process can create a high quality end result
• Very good in Visio, MSOffice (Word, Excel, PowerPoint)
• Very good in documentation with attention to details
• Experienced working with process modeling tools

Direct/permanent employment with the client

Location: San Miguel Avenue corner Shaw Blvd., Ortigas Center, Pasig City

Hybrid Work Set-up 

Dayshift/Monday to Friday