Technical Support Representative

Sequential Tech

Дин37.2-46.5K[Mensual]
En el sitio - PasigNo se requiere ExpBaceleroTiempo completo
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Descripción del trabajo

Beneficios

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    HMO

Descripción

  1. 24x7 coverage.
  2. Work in office (WFH for BCP scenarios).
  3. Help establish documentation on the processes for Incident L1 Support and Problem Management
  4. Responsible for production application support (incident/problem management, system monitoring, batch management)
  5. Monitor ticket queue, investigate, and resolve.
  6. Manage incident tickets to ensure completed within SLA.
  7. Manage alerts from application monitoring tool.
  8. Coordinates with relevant teams (internal technology groups / external vendors) for timely resolution of incident tickets.
  9. Participate in high severity issues and root-cause analysis.
  10. Provide capacity/capability training to identify resources within the instructional materials shared.
  11. Performs other related Tasks which may be assigned from time to time.
  12. Ensure applications remain available for use and batch completed in time.

Requisito

  1. Knowledge on ITIL/ITSM (Incident/Problem/Knowledge) process
  2. Familiarity with UNIX and/or AWS (S3/EC2) services
  3. Basic knowledge on Database/SQL skills using Workbench / Postgres / DBeaver
  4. Experience in App/Server Monitoring using Dynatrace or similar tools
  5. Strong written/verbal communication skills
  6. Batch / ETL Management (good to have)


ITIL/ITSMUNIX and/or AWSDatabase/SQLApp/Server MonitoringDynatraceBatch / ETL Management
Preview

Jomel dela Cruz

HR OfficerSequential Tech

Activo hoy

Ubicación laboral

Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines

Publicado el 07 May 2025

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