Call Center Agent

JetSon Manpower Agency

Дин45.5-54.6K[Mensual]
En el sitio - Ciudad de Quezon<1 Yr ExpAlta/Senior High SchoolTiempo completo
Compartir

Descripción del trabajo

Descripción

  • Essential Functions/Core Responsibilities  
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain broad knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required   
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database

Requisito

  • Candidate Profile  
  • High school diploma with six plus months of customer service experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge 
  • Ability to effectively communicate, both written and verbally 
  • Ability to learn including strong problem-solving skills
  • Dependable with proficient attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment 
  • Ability to work as a team member, as well as independently 
  • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required
  • Job requirements may vary by country and will not contravene any local laws
Servicio al clienteResolución de problemasCentro de llamadasHabilidades InterpersonalesHabilidades de Personas
Preview

Shiela Rogando

recruiter JetSon Manpower Agency

More than ten replies today

Ubicación laboral

Ayala Malls Vertis North. North Ave, Diliman, Quezon City, Metro Manila, Philippines

Publicado el 28 February 2025

Jobs similares

Ver más

JetSon Manpower Agency

No financiado / Ángel

101-500 empleados

Firma de Reclutamiento

View jobs hiring

Reporte

Recordatorio de seguridad del jefe

Si la posición requiere que trabajes en el extranjero, por favor ten cuidado y ten cuidado con el fraude.

Si encuentras a un empleador que tiene las siguientes acciones durante tu búsqueda de empleo, por favor repórtalo inmediatamente

  • retiene tu ID,
  • requiere que usted proporcione una garantía o recoja la propiedad,
  • le obliga a invertir o recaudar fondos.
  • recauda beneficios ilícitos,
  • u otras situaciones ilegales.