Call Center Representative
iFive Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance, Mental Insurance, HMO
Perks Benefits
Employee Discount, Sleeping Quarters
Professional Development
Job Training, Mentorship Program, Professional Development
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to customers.
- Handle and resolve customer complaints efficiently and effectively.
- Document customer interactions and feedback in the call center system.
- Collaborate with team members to improve customer service and operational processes.
Requirements
- Educational Qualifications: High School diploma or equivalent
- Experience Level: 0–2 years
- Skills and Competencies: Strong customer service skills
- Skills and Competencies: Proficient in English language
- Skills and Competencies: Familiarity with call center operations
- Qualities and Traits: Excellent communication and problem-solving skills
- Qualities and Traits: Ability to work in a team-oriented environment
Janica Guia Bien
Sourcing SpecialistiFive Inc.
Active today
Working Location
8th floor, Current latitude and longitude 14.590968504196764, 121.0814400507718
Posted on 14 November 2025
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iFive Inc.
101-500 Employees
BPO & Call Center
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