• Respond to customer inquiries via telephone, email, and chat in a professional manner.
• Manage and resolve customer complaints effectively while providing solutions.
• Maintain detailed records of customer interactions and transactions.
• Provide information about products and services to customers.
• Collaborate with team members to enhance customer service experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Basic technical skills related to call center software
• Qualities and Traits: Strong work ethic and commitment to customer satisfaction
• Skills and Competencies: Problem-solving abilities and organizational skills