• Handle inquiries regarding healthcare services, products, and insurance benefits.
• Provide accurate guidance on policies, coverage, and medical-related processes.
• Manage and resolve customer complaints in a calm and efficient manner.
• Document all customer interactions accurately in the system.
• Work with healthcare professionals and internal teams to ensure high-quality service delivery.
• Manage your workload independently and maintain excellent time management.

Qualifications

• Educational Requirement:
• College Graduate (no BPO experience required)
• OR SHS Graduate with at least 6 months BPO experience
• Viber Account: Must have an active Viber number.
• Internet Requirement: Minimum 35 Mbps stable connection.
• Skills: Strong communication skills, good interpersonal abilities, and computer literacy.
• Personal Traits: Empathetic, patient, and highly customer-focused.
• Work Setup: Remote work environment with flexible scheduling options.